Dynamics 365 Support Analyst

Remote
Full Time
Experienced

We are looking for a skilled Dynamics 365 Support Analyst to join our team. This role focuses on providing L1/L2 support for Dynamics 365, ensuring user satisfaction and smooth system operation. This position is 100% remote within the USA.

Requirements

  • 3–5 years of experience in application support.

  • Hands-on experience supporting Dynamics 365.

  • Strong troubleshooting, documentation, and problem-solving skills.

  • Ability to communicate effectively with technical and non-technical users.
     

Main Activities

  • Provide L1/L2 support for Dynamics 365 users.

  • Troubleshoot and resolve incidents, escalating when necessary.

  • Document resolutions and contribute to the knowledge base.

  • Support users with system navigation, training, and problem resolution.

  • Collaborate with technical teams for complex issues.

Education

  • Bachelor’s degree in Information Systems, Computer Science, or related field.

About Definity First
Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.

We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more.

At Definity First we do not discriminate towards gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin.

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